Shipping & Delivery

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Shipping & Delivery Policy

Effective Date: 2024-12-14

At Impavia AB, we aim to ensure a smooth and timely delivery of your personalised products. Please review our Shipment & Delivery Policy for details on processing times, shipping methods, and delivery estimates.

1. Production Time

All our products are custom-made to your specifications. Production typically takes 1–3 business days. Once your order is ready, it will be shipped promptly based on your selected shipping method.

2. Shipping Options and Delivery Times

We offer the following shipping methods:

Standard Shipping (via DHL)

  • Domestic (Sweden): 1–2 business days after dispatch.
  • Within the EU: 1–5 business days after dispatch.

Express Shipping (via DHL)

  • Domestic (Sweden): Next-day delivery options before 9:00 AM, 10:00 AM, or 12:00 PM.
  • Within the EU: Typically delivered in 1 business day.

Delivery times are estimates provided by DHL and may vary based on location and unforeseen circumstances.

3. Free Shipping

We offer free standard shipping on orders over 99 EUR.

  • Free shipping is only applicable to standard shipping.
  • Express shipping is excluded from the free shipping offer and will incur additional costs.

4. Order Tracking

Once your order is shipped, you will receive a tracking link via email. You can:

  • Click the link in your email to view the shipment status.
  • Visit our dedicated tracking page and enter your tracking number.
  • If you placed the order through your Impavia account, the tracking number will also be available in your dashboard for convenient access.

5. Shipping Costs

Shipping costs depend on the destination country and the selected shipping method. Final shipping charges will be calculated and displayed at checkout.

6. Damaged or Lost Shipments

We work closely with DHL to ensure your order reaches you in perfect condition. However, in the rare event of damage or loss:

  • Damaged Shipments: If your shipment arrives damaged, please notify us immediately at support@impavia.com with photos of the package and product.

    • Claims must be filed within 14 days of receiving the shipment.
    • We will coordinate with DHL to resolve the issue and provide a replacement or refund as appropriate.

  • Lost Shipments: If your shipment is marked as delivered but you did not receive it, please contact us immediately. We will work with DHL to trace the shipment and assist you in resolving the issue.

7. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address provided during checkout or failure to collect the package:

  • You may be required to cover additional shipping fees for redelivery.
  • If you choose not to have the item re-shipped, a partial refund may be issued minus the original shipping costs.

8. Shipping Availability

We currently ship exclusively within the European Union. As our checkout system is restricted to EU countries, orders for delivery outside the EU cannot be placed.

9. Contact Information

For questions regarding shipping or delivery, please contact us at:

Thank you for shopping with Impavia. We are committed to providing you with a seamless delivery experience!

How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Step 2: Select the Print Area

Choose where you'd like to apply your design:

  • Front – Design only the front of your apparel.
  • Both Sides – Customize both the front and back of your apparel.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 3: Start Designing

In the design editor, you’ll have a variety of options to personalise your apparel:

  • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
  • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
  • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

You can also use the tools in the editor to:

  • Scale: Resize your design elements by dragging the corners.
  • Rotate: Adjust the angle of your text, images, or graphics.
  • Position: Move your design elements to the perfect spot on your apparel by clicking and dragging.
  • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

Step 4: Preview Your Design

As you design, you’ll see a live preview of your apparel to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 5: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 6: Add to Cart

Click Add to Cart to add your customized apparel to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

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How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 2: Start Designing

In the design editor, you’ll have a variety of options to personalise your cap:

  • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
  • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
  • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

You can also use the tools in the editor to:

  • Scale: Resize your design elements by dragging the corners.
  • Rotate: Adjust the angle of your text, images, or graphics.
  • Position: Move your design elements to the perfect spot on your cap by clicking and dragging.
  • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

Step 3: Preview Your Design

As you design, you’ll see a live preview of your cap to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 4: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 5: Add to Cart

Click Add to Cart to add your customized cap to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

This will close in 0 seconds

How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 2: Start Designing

In the design editor, your customization options will depend on the product type:

  1. Text Personalisation Only:
    • Some products allow you to edit pre-set text provided by our website. Simply modify the text fields with your desired words or message.
    • You can adjust the font, size, and positioning of the text.
  2. Add Your Own Text:
    • If allowed, use the Text Tool to add custom text such as names, dates, or meaningful phrases.
    • Customize the font, size, color (if applicable), and positioning to fit your design perfectly.
  3. Upload Shapes or Graphics:
    • For some engraving products, you can upload your own simple shapes or graphics to include in the design.
    • Use the available tools to scale, rotate, and position your uploaded elements.

Step 3: Preview Your Design

As you design, you’ll see a live preview of your engraving product to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 4: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 5: Add to Cart

Click Add to Cart to add your customized product to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

This will close in 0 seconds

How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 2: Start Designing

In the design editor, you’ll have a variety of options to personalise your product:

  • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
  • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
  • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

You can also use the tools in the editor to:

  • Scale: Resize your design elements by dragging the corners.
  • Rotate: Adjust the angle of your text, images, or graphics.
  • Position: Move your design elements to the perfect spot on your product by clicking and dragging.
  • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

Step 3: Preview Your Design

As you design, you’ll see a live preview of your product to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 4: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 5: Add to Cart

Click Add to Cart to add your customized product to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

This will close in 0 seconds

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