Refund & Exchange

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Refund & Exchange Policy

Effective Date: 2024-12-14

At Impavia AB, we strive to ensure that you are completely satisfied with your purchase. Since our products are custom-made according to your specifications, we have specific policies regarding returns and exchanges. Please read our Refund & Exchange Policy carefully.

1. Custom-Made Products

All of our products are made to order and customized to your requirements. As such, we are unable to accept returns or exchanges unless the product is defective, damaged, or a production error occurred.

2. Defective or Incorrect Items

If your item arrives defective or if there is an error in your order (e.g., incorrect customization or wrong item received), please contact us immediately at support@impavia.com.

  • Timeframe: You must report the issue within 14 days of receiving your order.
  • Resolution: Depending on your preference, we will either:
    • Offer a full refund, or
    • Send you a replacement item at no additional cost.

3. Non-Refundable Items

Due to the custom nature of our products, we cannot accept returns or exchanges for items that:

  • Were correctly customized as per your order,
  • Were not defective or damaged upon arrival,
  • Were used or damaged after delivery.

4. How to Request a Refund or Exchange

If you believe you are eligible for a refund or exchange due to a defective product or production error, please follow these steps:

  1. Submit a Request:

    • Fill out the Form available on our Customer service page. Select the option for “Refund & Exchange” and provide the required details.
    • Alternatively, you can email us at support@impavia.com. Please include the following information:

      • Your order number
      • A detailed description of the issue
      • Clear photographs of the product showing the defect or error

  2. Assessment: We will review the information you provide and determine if the issue qualifies for a refund or replacement.

  3. Approval: If your request is approved, we will notify you and arrange for:

    • A replacement of the defective product, or
    • A refund to your original payment method.

  4. Return (if required): In some cases, we may request that you return the defective product for further evaluation. If a return is required, we will provide instructions and cover the return shipping cost.

  5. Processing: Refunds will be processed promptly after approval. Please allow up to 10 business days for the refund to reflect on your account, depending on your payment provider.

5. Cancellations

Once an order is placed, we begin production on your personalised items immediately to ensure fast delivery. If you wish to cancel your order, please contact us immediately at support@impavia.com. If production has not yet begun, we will cancel the order and issue a full refund. Once production has started, we are unable to cancel the order.

6. Contact Information

If you have any questions regarding our Return & Exchange Policy or need assistance with a return or exchange, please contact us at:

Thank you for shopping with Impavia. We appreciate your trust and strive to provide the best customer experience!

How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Step 2: Select the Print Area

Choose where you'd like to apply your design:

  • Front – Design only the front of your apparel.
  • Both Sides – Customize both the front and back of your apparel.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 3: Start Designing

In the design editor, you’ll have a variety of options to personalise your apparel:

  • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
  • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
  • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

You can also use the tools in the editor to:

  • Scale: Resize your design elements by dragging the corners.
  • Rotate: Adjust the angle of your text, images, or graphics.
  • Position: Move your design elements to the perfect spot on your apparel by clicking and dragging.
  • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

Step 4: Preview Your Design

As you design, you’ll see a live preview of your apparel to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 5: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 6: Add to Cart

Click Add to Cart to add your customized apparel to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

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How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 2: Start Designing

In the design editor, you’ll have a variety of options to personalise your cap:

  • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
  • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
  • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

You can also use the tools in the editor to:

  • Scale: Resize your design elements by dragging the corners.
  • Rotate: Adjust the angle of your text, images, or graphics.
  • Position: Move your design elements to the perfect spot on your cap by clicking and dragging.
  • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

Step 3: Preview Your Design

As you design, you’ll see a live preview of your cap to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 4: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 5: Add to Cart

Click Add to Cart to add your customized cap to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

This will close in 0 seconds

How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 2: Start Designing

In the design editor, your customization options will depend on the product type:

  1. Text Personalisation Only:
    • Some products allow you to edit pre-set text provided by our website. Simply modify the text fields with your desired words or message.
    • You can adjust the font, size, and positioning of the text.
  2. Add Your Own Text:
    • If allowed, use the Text Tool to add custom text such as names, dates, or meaningful phrases.
    • Customize the font, size, color (if applicable), and positioning to fit your design perfectly.
  3. Upload Shapes or Graphics:
    • For some engraving products, you can upload your own simple shapes or graphics to include in the design.
    • Use the available tools to scale, rotate, and position your uploaded elements.

Step 3: Preview Your Design

As you design, you’ll see a live preview of your engraving product to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 4: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 5: Add to Cart

Click Add to Cart to add your customized product to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

This will close in 0 seconds

How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 2: Start Designing

In the design editor, you’ll have a variety of options to personalise your product:

  • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
  • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
  • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

You can also use the tools in the editor to:

  • Scale: Resize your design elements by dragging the corners.
  • Rotate: Adjust the angle of your text, images, or graphics.
  • Position: Move your design elements to the perfect spot on your product by clicking and dragging.
  • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

Step 3: Preview Your Design

As you design, you’ll see a live preview of your product to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 4: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 5: Add to Cart

Click Add to Cart to add your customized product to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

This will close in 0 seconds

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