Privacy Policy

Privacy Policy for Impavia AB

Effective Date: 2024-12-14

At Impavia AB (“we,” “our,” “us”), accessible at impavia.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. It also outlines your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect various types of personal information to provide and improve our services, including:

Personal Identification Information

  • First and last name

  • Email address

  • Phone number

  • Shipping and billing address, including city, state, ZIP/postal code, and country

Payment Information

  • Payment details (processed securely through our payment provider, Nets or similar services). We do not store your full payment details; instead, we retain information about the payment method used for transaction records.

Usage and Analytics Information

  • Information about your use of our website, including IP address, browser type, and browsing behavior, collected via tools like Google Analytics and MaxMind geolocation services.

Custom Product Data

  • Information you provide when creating personalised products, including uploaded images, text, and designs.

Marketing Preferences

  • Information regarding your preferences for receiving promotional communications.

Support and Communication Data

  • Data provided during customer support interactions, such as order details, issue descriptions, and any related correspondence.

Additional Information We May Process

  • Information about your preferences, interests, and behaviors based on cookies and similar technologies to provide personalised recommendations and advertisements.

  • Date of birth (optional) to enable birthday greetings or promotions.

  • Reviews, survey responses, or other feedback provided by you.

We treat any photos or designs you upload as personal information, storing them securely and using them only to personalise your products. Unused uploaded content is automatically deleted after 90 days, unless an order is placed.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Fulfillment: To process payments, ship products, and provide order updates.

  • Personalisation: To create and deliver personalised products and services.

  • Customer Support: To respond to inquiries, manage returns or refunds, and resolve disputes.

  • Marketing: To send promotional emails, offer discounts, or inform you about new products, services, or events. You can opt out at any time by following the unsubscribe instructions included in our emails.

  • Analytics: To analyze website usage and improve our website’s functionality and user experience.

  • Compliance: To comply with legal obligations and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following cases:

With Service Providers

  • Payment processors (e.g., Nets) for secure payment handling.

  • Analytics providers (e.g., Google Analytics, MaxMind) to improve website performance.

  • Shipping partners to ensure delivery of your orders.

For Legal Compliance

  • If required by law or to respond to valid legal requests, such as subpoenas or court orders.

With Your Consent

  • When you give explicit consent for specific uses of your data.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, monitor website performance, and provide personalised product recommendations and advertisements. These cookies include Necessary, Functional, Analytics, Performance, and Advertisement Cookies.

Some cookies are provided by third-party services such as Google Analytics and Sourcebuster to help us analyze traffic and improve functionality. For more details on how we use cookies and your options for managing them, please refer to our Cookie Policy.

5. Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal and contractual obligations.

  • Restriction: Request to limit the processing of your data.

  • Portability: Request transfer of your data to another service provider.

  • Objection: Object to the processing of your data for direct marketing or legitimate interests.

  • Withdraw Consent: Withdraw your consent at any time if processing is based on your consent.

To exercise any of these rights, please contact us at support@impavia.com.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

7. Security of Your Information

We implement industry-standard measures, including secured SSL connections, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to your data is limited to authorized personnel only.

8. International Data Transfers

As we are based in Sweden, your information may be transferred and processed within the European Union. For third-party services operating outside the EU, such as Google Analytics, we ensure adequate safeguards are in place, including standard contractual clauses where applicable.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies when accessing their services.

10. Newsletter Subscriptions

With your consent, we send newsletters containing updates, tips, and special offers. You can unsubscribe at any time by clicking the link in the newsletter. We retain your email address for subscription purposes until you opt out.

11. Addressing Refunds and Disputes

In cases where refunds, returns, or disputes arise, we may collect additional information to resolve the issue, such as defect descriptions, images, and order details. This data is stored securely and used solely for resolution purposes.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

13. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:

Thank you for trusting Impavia with your information. We are committed to maintaining your privacy and providing you with exceptional service.

How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Step 2: Select the Print Area

Choose where you'd like to apply your design:

  • Front – Design only the front of your apparel.
  • Both Sides – Customize both the front and back of your apparel.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 3: Start Designing

In the design editor, you’ll have a variety of options to personalise your apparel:

  • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
  • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
  • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

You can also use the tools in the editor to:

  • Scale: Resize your design elements by dragging the corners.
  • Rotate: Adjust the angle of your text, images, or graphics.
  • Position: Move your design elements to the perfect spot on your apparel by clicking and dragging.
  • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

Step 4: Preview Your Design

As you design, you’ll see a live preview of your apparel to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 5: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 6: Add to Cart

Click Add to Cart to add your customized apparel to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

This will close in 0 seconds

How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 2: Start Designing

In the design editor, you’ll have a variety of options to personalise your cap:

  • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
  • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
  • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

You can also use the tools in the editor to:

  • Scale: Resize your design elements by dragging the corners.
  • Rotate: Adjust the angle of your text, images, or graphics.
  • Position: Move your design elements to the perfect spot on your cap by clicking and dragging.
  • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

Step 3: Preview Your Design

As you design, you’ll see a live preview of your cap to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 4: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 5: Add to Cart

Click Add to Cart to add your customized cap to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

This will close in 0 seconds

How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 2: Start Designing

In the design editor, your customization options will depend on the product type:

  1. Text Personalisation Only:
    • Some products allow you to edit pre-set text provided by our website. Simply modify the text fields with your desired words or message.
    • You can adjust the font, size, and positioning of the text.
  2. Add Your Own Text:
    • If allowed, use the Text Tool to add custom text such as names, dates, or meaningful phrases.
    • Customize the font, size, color (if applicable), and positioning to fit your design perfectly.
  3. Upload Shapes or Graphics:
    • For some engraving products, you can upload your own simple shapes or graphics to include in the design.
    • Use the available tools to scale, rotate, and position your uploaded elements.

Step 3: Preview Your Design

As you design, you’ll see a live preview of your engraving product to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 4: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 5: Add to Cart

Click Add to Cart to add your customized product to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

This will close in 0 seconds

How to Customize?

Step 1: Select Size and Color

Select the size and color of your item from the available selections.

Once you're happy with your choices, click the Customize button to enter the design editor.

Step 2: Start Designing

In the design editor, you’ll have a variety of options to personalise your product:

  • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
  • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
  • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

You can also use the tools in the editor to:

  • Scale: Resize your design elements by dragging the corners.
  • Rotate: Adjust the angle of your text, images, or graphics.
  • Position: Move your design elements to the perfect spot on your product by clicking and dragging.
  • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

Step 3: Preview Your Design

As you design, you’ll see a live preview of your product to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

Step 4: Save Your Design

If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

Step 5: Add to Cart

Click Add to Cart to add your customized product to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

This will close in 0 seconds

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