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Frequently Asked Questions

Simply click on the customize button inside the product page, and use our online customizer to add text, images, or design elements. You’ll see a live preview of your changes before placing your order.

Absolutely! Many of our products allow multiple customization options, like adding text and uploading an image.

Changes can only be made if the order is still in the processing stage. Contact us as soon as possible with your order details.

Custom orders can only be canceled before production begins. Please contact us right away if you need to cancel.

Orders are typically produced within 1–3 business days. After production, shipping takes approximately 1–5 business days, depending on your location within the European Union.

Since each product is custom-made, we can’t accept returns unless the item is defective or there’s an error in production. For detailed information about our policy, please refer to our Refund & Exchange Policy.

Yes, simply click on the “Save Design” button inside the customizer. You can find your saved designs in the “My Account” page.

Currently, we deliver only to countries within the European Union.

Customer service & Contact

Have questions, feedback, or need assistance? Our team is here to help! Whether you’re looking for more information about our personalised products, have a special request, or need support with an order, we’re eager to assist you.

Get in Touch

Email: support@impavia.com

Feel free to reach out using the form or contact us directly through email. We aim to respond to all inquiries within 24 hours. Your satisfaction is our top priority, and we look forward to providing you with exceptional service and support.

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    How to Customize?

    Step 1: Select Size and Color

    Select the size and color of your item from the available selections.

    Step 2: Select the Print Area

    Choose where you'd like to apply your design:

    • Front – Design only the front of your apparel.
    • Both Sides – Customize both the front and back of your apparel.

    Once you're happy with your choices, click the Customize button to enter the design editor.

    Step 3: Start Designing

    In the design editor, you’ll have a variety of options to personalise your apparel:

    • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
    • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
    • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

    You can also use the tools in the editor to:

    • Scale: Resize your design elements by dragging the corners.
    • Rotate: Adjust the angle of your text, images, or graphics.
    • Position: Move your design elements to the perfect spot on your apparel by clicking and dragging.
    • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

    Step 4: Preview Your Design

    As you design, you’ll see a live preview of your apparel to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

    Step 5: Save Your Design

    If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

    Step 6: Add to Cart

    Click Add to Cart to add your customized apparel to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

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    How to Customize?

    Step 1: Select Size and Color

    Select the size and color of your item from the available selections.

    Once you're happy with your choices, click the Customize button to enter the design editor.

    Step 2: Start Designing

    In the design editor, you’ll have a variety of options to personalise your cap:

    • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
    • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
    • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

    You can also use the tools in the editor to:

    • Scale: Resize your design elements by dragging the corners.
    • Rotate: Adjust the angle of your text, images, or graphics.
    • Position: Move your design elements to the perfect spot on your cap by clicking and dragging.
    • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

    Step 3: Preview Your Design

    As you design, you’ll see a live preview of your cap to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

    Step 4: Save Your Design

    If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

    Step 5: Add to Cart

    Click Add to Cart to add your customized cap to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

    This will close in 0 seconds

    How to Customize?

    Step 1: Select Size and Color

    Select the size and color of your item from the available selections.

    Once you're happy with your choices, click the Customize button to enter the design editor.

    Step 2: Start Designing

    In the design editor, your customization options will depend on the product type:

    1. Text Personalisation Only:
      • Some products allow you to edit pre-set text provided by our website. Simply modify the text fields with your desired words or message.
      • You can adjust the font, size, and positioning of the text.
    2. Add Your Own Text:
      • If allowed, use the Text Tool to add custom text such as names, dates, or meaningful phrases.
      • Customize the font, size, color (if applicable), and positioning to fit your design perfectly.
    3. Upload Shapes or Graphics:
      • For some engraving products, you can upload your own simple shapes or graphics to include in the design.
      • Use the available tools to scale, rotate, and position your uploaded elements.

    Step 3: Preview Your Design

    As you design, you’ll see a live preview of your engraving product to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

    Step 4: Save Your Design

    If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

    Step 5: Add to Cart

    Click Add to Cart to add your customized product to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

    This will close in 0 seconds

    How to Customize?

    Step 1: Select Size and Color

    Select the size and color of your item from the available selections.

    Once you're happy with your choices, click the Customize button to enter the design editor.

    Step 2: Start Designing

    In the design editor, you’ll have a variety of options to personalise your product:

    • Add Your Own Photo: Upload your own image or photo and place it wherever you'd like.
    • Add Text: Use the Text Tool to add any text, such as quotes, names, or messages. Customize the font, size, color, and positioning. You can also apply special text formats, like curved text, to give your design a unique style.
    • Use Shapes & Designs: Browse through our library of various shapes and pre-designed elements to add creative flair to your design.

    You can also use the tools in the editor to:

    • Scale: Resize your design elements by dragging the corners.
    • Rotate: Adjust the angle of your text, images, or graphics.
    • Position: Move your design elements to the perfect spot on your product by clicking and dragging.
    • Adjust Text Size, Color, and Font: Modify the size, color, and font of your text to suit your style. You can also change the alignment and spacing for the perfect look.

    Step 3: Preview Your Design

    As you design, you’ll see a live preview of your product to ensure everything looks perfect. This gives you the opportunity to adjust the placement of your design.

    Step 4: Save Your Design

    If you’d like to save your design and continue working on it later, simply click the Save Design button in the toolbar. Your saved designs will be stored in your Account Dashboard, where you can easily access them and continue customizing whenever you’re ready.

    Step 5: Add to Cart

    Click Add to Cart to add your customized product to your shopping cart. From here, you can proceed to checkout or continue shopping for other items.

    This will close in 0 seconds

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